Troubleshooting video problems
If you are having problems watching the videos or accessing the site, please try the following steps.
Refresh your cache
The site is constantly being updated and improved. This means that new images and files are being uploaded. If you have visited us before your browser may hold a temporary version or "cache" of the site. By refreshing your cache you force your browser to ask for the newest version of the page you are expecting to see.
- For a Windows-based computer, this can be done by pressing Ctrl and F5 together while on the page in question.
- For a Mac, you can do this by pressing Apple (cmd) and R together while on the page in question.
Check minimum requirements
To help deal with problems as quickly as possible, we have developed an online checker to make sure you are using supported software to view Twig's website.
The table at the bottom of the page will give you details about your setup and advise you on any changes you need to make in order to get the best possible viewing experience.
Update firewall settings
There is a common issue with many schools that use web filtering services to block access to certain websites such as YouTube and Facebook.
These firewall/filtering services may be blocking access to the Twig website
To fix this problem please add (or have your system administrator add) these urls to your allowed list of sites:
Check your broadband speed
We have worked hard to make the site run as smoothly as possible at normal broadband speeds.
However, if your bandwidth is narrow or if your broadband connection is running slowly, then this will affect the streaming of the videos and loading of pages.
You can check if your Internet connection is running slowly by using the following links:
Online system checker
The panel below shows the computer system that you are currently using. It shows your operating system, the version of the browser you are using and which version of Flash is installed on your computer. The Online System Checker indicates what upgrades you need, if any, in order to view Twig films.
|Operating System||Browser Version||Flash Version|
Operating System: Mac
Browser: Firefox v8
Please install Flash
If the panel above does not reflect your current system set-up, please contact us for further help and information.
- Windows XP or later
- Mac OSX 10.5 or later
- Adobe Flash 10.2 or later
- Adobe Reader 9 or later
- Internet Explorer 7+
- Safari 5+
- Google Chrome 9+
- Firefox 3+
Still having problems?
We try to ensure our site is viewable in all modern browsers. However, sometimes in older browsers not all site features will function.
If you are still having problems, please contact us here and we will be happy to help.
If you have found a site bug, then please let us know using the support / help form.